Clinical Services Coordinator

Clinical Services Coordinator

November 15, 2021
Job Type


Job description

Do you want to work with a dynamic team of community health professionals dedicated to the health center movement? We are looking for someone to join our team of strong advocates for quality, integrated healthcare as our Clinical Services Coordinator.

Each member of the APCA team holds a valuable and impactful position in driving transformational change among Alaska’s community health centers. Our staff is APCA’s source of knowledge, creativity, integrity and passion in meeting our shared goals and objectives.

Our Clinical Services Coordinator is someone who has passion for the impact of primary and preventive care on the improved health and wellness for all Alaskans. At the core of this position is the ability to form and grow relationships with community health center medical providers in order to understand their needs and develop solutions around those needs.

Position: Clinical Services Coordinator
Reports To: Quality Improvement Programs Manager
Supervises: None
Hours: Full Time, 40 hours/week
Salary: DOQ/DOE
FSLA Status: Exempt
Approved By: Executive Director

General Statement
We are the Alaska Primary Care Association. Our mission is to create healthy communities by supporting vibrant and effective Community Health Centers in Alaska. We are a team of highly qualified and effective professionals in an array of community-minded and -focused areas of study who love to help communities improve access to health and healthcare.

We strive to deliver training and technical assistance to Community Health Centers and other community health providers in policy, workforce development, clinical care, financial sustainability, governance, and quality. Building on over 25 years of experience in Alaska, we are growing and evolving to better meet the needs of community health providers and Alaskans in a changing healthcare environment.

Our headquarters in Anchorage is the heart of operations for our Training & Technical Assistance, Health Policy & Workforce Development Teams, aptly supported by our Administration team. Come thrive at APCA!

Position Summary
This position is responsible to provide clinical program development, technical assistance, and training and support services to clinicians, clinic administrators, staff, and board members working for member Community Health Centers (CHCs) and other safety net providers.

Areas of focus include (but are not limited to): clinical quality, operations, and practice management with the goals of improving clinical services to reduce health disparities and prepare clinics and staff for value-based care and value-based pay. This position is a liaison between the Alaska Primary Care Association and stakeholders, CHC members, health center clinicians, and other safety net providers.

Essential Duties and Responsibilities
Other duties will be assigned as necessary.

Training & Technical Assistance

  • Provide training, technical assistance, and guidance to Alaska Community Health Centers (CHCs) regarding their Quality Improvement programs, clinical programs, and risk management as dictated by the funder requirements and health center needs
  • Using accessible and regularly scheduled methods, gather and disseminate relevant clinical information to APCA, CHCs, partners, and stakeholders
  • Contribute clinical guidance and advice regarding the implementation and development of immunization-specific improvement projects
  • Provide training and technical assistance to CHCs regarding clinical aspects of value-based care and value-based pay, and clinical program and performance measures development
  • Participate as the clinical member of the Operational Assessment team

Program Development

  • Assist with evaluating, developing, and implementing training to meet CHC staff needs
  • Contribute knowledge and expertise regarding risk management and clinical best practices to APCA programs, projects, and legislative policies as directed
  • Maintain awareness of current national, state, and local resources and serve as Subject Matter Expert (SME) to APCA and members, partners, and stakeholders
  • Provide clinical program development assistance and support services to members, partners, and stakeholders

Partnerships & Relationships

  • Maintain ongoing and effective collaboration and communication relationships with members, partners, and stakeholders
  • Represent APCA on various committees, coalitions, and task forces as directed and report out
  • Facilitate and maintain a synchronous APCA clinician peer network
  • Act as an APCA staff liaison to health center clinicians, members, partners, and stakeholders
  • Serve as a resource for clinician recruitment and as a contact for clinicians interested in prospective Alaskan practice opportunities

Qualifications / Knowledge

  • ANP, PA, or equivalent clinical training
  • Experience leading quality improvement efforts in a clinical setting
  • Knowledge of community health programs (such as the HRSA/BPHC Community Health Center Program, FTCA, and 340B) and public health principles
  • Excellent research, planning, organizational, and follow-through skills with high attention to detail
  • Excellent written and oral communication skills
  • Proficient capability with Microsoft Office Suite on a Windows platform
  • Excellent computer skills and ability to learn new software easily
  • Ability to work effectively with a variety of professionals and organizations across social and cultural differences in diverse populations
  • Ability to work independently in a collaborative work environment
  • Ability to execute discretion, independent judgment, and maintain neutrality and confidentiality
  • Must possess valid Alaska driver’s license
  • Must have consistent access to insured, reliable private transportation


  • Experience working in a CHC
  • Experience working in a CHC in a rural location
  • Experience working in a clinical role in rural Alaska

Language Skills Required
Fluency in written and spoken English required

Travel Required
In-city travel by personal vehicle to community sites, meetings, and outreach locations; mileage is reimbursed per APCA policy

In-state and out of state travel required; M&IE provided per APCA policy

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, talk, and hear, and be able to operate a computer, printer, telephone, computer, photocopier, and related office equipment. This position requires travel, both in-state and Outside, which will include the accommodations and transportation methods required within rural communities.

Salary and Benefits
We are competitive in wage compensation and have great benefits that include PTO, holidays, retirement plan, and insurance for health, vision, dental, STD, LTD, life, and beneficiary life.

Work Environment
Duties will be performed in remote work environments, in an office setting, and in the field at the communities we serve throughout the state of Alaska.

We work to ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

APCA is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees without regard to race, color, religion, sex, pregnancy (including childbirth, lactation, and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.

We believe that diversity and inclusion among our employees is critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.

Note: Successful candidates must pass a 4-panel drug screen (without THC) and background check before hiring.

--Local candidates or those willing to relocate only; no remote workers. --

Job Type: Full-time

Pay: $70,000.00 - $90,000.00 per year

COVID-19 considerations:
All employees, candidates, and guests are encouraged to follow their doctor's orders and required to comply with APCA rules and CDC recommendations.

Application Instructions

Please apply through our Indeed portal by clicking here.

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