Summary of Benefits
- Health insurance with medical, dental, and vision benefits
- Short- and long-term disability insurance paid by employer
- Term life insurance paid by employer
- 3% employer contribution to a 401(k) retirement plan
- 80 hours of paid holidays
- Paid leave accrued biweekly
- NHSC and Alaska SHARP loan repayment program eligibility
Duties and Responsibilities
- Reviews patient charts for upcoming appointments, identifies patient care gaps (e.g., advance lab work, immunizations, referrals) using EHR and Azara DRVS at least one week prior to appointment. Communicates with patient, provider, Case Manager, and/or Health Unit Coordinator (HUC) as needed.
- Ensure provider has chart notes from outside providers or labs done on demand for review at visit.
- Review patient vaccines in VacTrAk (State of Alaska vaccine database); reconcile with vaccine records in EHR.
- Reviews weekly provider schedule daily; facilitate pre-charting and capture of relevant data for Health Maintenance.
- Prepares all exam rooms and lab/med room each morning: turn on computers, access EHR, assure all stations are up and running.
- Records temperatures of vaccine fridges & freezers as assigned/instructed.
- Rooms patients for provider (both in-person or virtual appointments); performs all duties according to most current established workflows (e.g., Patient Rooming Workflow, Completion of Patient Appointment Workflow).
- Prior to patient arrival ensure room is prepared with necessary instruments, supplies and equipment to include gowns and drapes for patient that may be needed.
- Prepares patients for the health care visit by accompanying them to the exam room.
- Orders labs, referrals, POC tests, vaccines, and DME if needed.
- Assist health care providers during examinations and procedures as needed.
- Performs procedures within scope of practice and training (e.g., ostomy bag change, cleaning wounds, dressing wounds).
- Administers vaccines as needed if certified, assist others with vaccinations.
- Schedules follow-up visits.
- Collects various specimens for POC lab/PSMC lab, facilitates patient completion of consent form, delivers specimens to lab.
- Escorts patient to lab/waiting room for outpatient imaging/labs, have patient sign consent form and deliver to PSMC check-in desk.
- Performs POCT labs in lab room (e.g., pregnancy test, influenza, strep A, UA, A1C, Hb, glucose).
- Has patient complete any necessary paperwork (e.g., Release of Information/ROI, procedure consent); Submit ROI to front desk. Obtains prior authorizations for services, such as lab and radiology referrals.
- Coordinates specialist visits with patient, and obtains records from outside specialty visits, and updates medical record accordingly.
- Assists with home visits if scheduled.
- Reviews incoming records and enters/updates patient record accordingly.
- Picks up patient medications from local pharmacy as needed.
- Maintains necessary supplies in lab.
- Ensures cabinets in exam rooms above sink are equipped with procedure, PAP supplies.
- Organizes/restocks med room and supply room as needed.
- Notifies administrative staff when printing room supplies are needed (e.g., toner cartridges, collection kits, paper).
- Screens calls from patients and front desk, consult or message provider for advice
- Addresses medication refills, questions, and concerns from patients within scope of practice.
- Notifies patients of lab and imaging results per provider notes.
- Processes chart notes received from outside providers and updates EHR accordingly.
- Sends reminders to patients (e.g., scheduling upcoming appointment needs, labs, referrals). Documents in EHR that reminder was sent/call was made.
- Completes patient follow-up calls.
- Answers or forwards patient portal messages to provider or nursing staff.
- Addresses EHR chat messages from co-workers, returns calls to patients as needed or notifies provider.
- Performs CMA Health Unit Coordinator (HUC) duties as necessary to ensure continuity of care.
- Keeps accurate patient medical records and ensures all external related reports, information and lab results are filed, scanned, and organized within EHR patient records.
- Maintains well-supplied exam rooms; perform preventive maintenance; calling for repairs, perform necessary cleaning procedures; alert EVS of heavily soiled areas (terminal cleaning).
- Maintains safe, secure, and healthy work environment by following standards and procedures; complying with legal regulations.
- Maintains patient confidence and protects operations by keeping patient care information confidential by following HIPAA regulations.
- Enhances the reputation of SCHC by accepting ownership of job duties, demonstrating personal accountability, and suggesting and implementing quality improvement initiatives.
- Provides exceptional customer service to patients and stakeholders.
- High school graduate or equivalent.
- Current certification as a Nationally Certified Medical Assistant (NCMA) preferred but not required.
- Previous family practice experience preferred.
- Excellent communication skills and willingness to work as a member of a team
- Possess current CPR/BLS certification
- Possess critical thinking and decision-making skills.
- Willingness to learn and be part of a group committed to providing excellent care
- Excellent organizational skills
- Ability to perform multiple tasks simultaneously
- Strong computer skills, and ability to trouble shoot and work independently with a computer, especially electronic healthcare records
- Knowledge of medical terminology and equipment
- Ability to interact positively with patients, visitors and other staff members
- Provide for absolute confidentiality in all Seward Community Health Center matters
- Ability to work independently and use good judgment in work prioritization
- Ability to complete difficult/complex tasks
- Ability to follow oral and written instructions
While performing the duties of this job, the employee generally works within the interior of a healthcare clinic/office environment. The general work environment is clean with a moderate temperature and noise level. Employee will be required to use a computer and other office equipment and participate in communication through typing, reading, writing and telephones, etc. The employee may be in contact with patients under all conditions and circumstances, e.g., illness, emotional duress and hostility. Daily work activities also involve contact with the general public, staff members and government representatives under all conditions and circumstances.
The employee may be exposed to infectious waste, blood, body fluids, communicable/infectious diseases, air contaminants and hazardous chemicals. All SCHC facilities are non-smoking. SCHC will provide the employee instructions on how to prevent and control such exposures. The employee may be exposed to the Hepatitis B Virus. SCHC will make the Hepatitis B vaccination available to all employees free of charge.
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
- While performing the duties of this job, the employee is required to sit for long periods of time, speak, hear, write, reach with hands and arms, stoop, kneel and operate a keyboard.
- Employee must also have visual acuity to read small print and view a computer monitor, reach to the top of a five-drawer filing cabinet, lift boxes of no more than 30 lbs.
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