Summary of Benefits
- Health insurance with medical, dental, and vision benefits
- Short- and long-term disability insurance paid by employer
- Term life insurance paid by employer
- 3% employer contribution to a 401(k) retirement plan
- 80 hours of paid holidays
- Paid leave accrued biweekly
- NHSC and Alaska SHARP loan repayment program eligibility
Duties and Responsibilities
- Triage patient phone calls, requests and messages using the designated communication systems. Prioritize for specific action needed for provider intervention or contact, medication refills, provide for available appointment slots, etc.
- Handle and refer emergencies appropriately, including crisis intervention and triage.
- Facilitate provider efficiency and quality of care.
- Serve as first point of contact for questions from front desk personnel.
- Process medication refill requests.
- Assist with medication and immunization administration in clinic.
- Oversee patient flow, monitor waiting room, exam room availability, provider schedule and information and patient flow between the front office staff and clinical support staff.
- Ensure smooth flow of patient visits with minimum waiting time and high levels of patient satisfaction. Review provider schedules for appropriate scheduling times
- Complete Nurse Visits.
- Assist in direct nursing care and education of patients as needed.
- Assist with procedures and medical assessment of patients as appropriate in conjunction with providers.
- Assist in taking patients back if backlog of patients waiting.
- In absence of adequate staff, assistance with medical assistant duties may be required.
- Maintain positive working relationship with all staff in all departments.
- Support collaborative relationships with patients, providers, care coordination staff, administrative staff and front desk staff.
- Provide patient follow-up as indicated by providers.
- Coordinate available resources for all patients and assure that a system of appropriate patient referrals and timely follow up is maintained. Ensure needed labs and paperwork have been received before scheduled appointment.
- Coordinate and oversee special patient appointments such as consultations, diagnostic testing and referrals, laboratory & other miscellaneous testing in conjunction with the medical assistants. Maintain communication with providers regarding matters of patient care.
- Provides staff support as directed by the Clinic Manager to the quality and risk management program.
- Help patients learn about their health and provide resources to manage their conditions. Help patients gain access to medical, social and educational services.
- Provide patients with credible, easy-to-understand health information.
- Performs other related duties as assigned.
- Alaska RN license required.
- Two years’ experience in a family medicine clinic setting is highly desirable. Other combinations of education and experience may be considered.
- Skill in planning, organizing, implementing, evaluating and administering health education programs.
- Previous Electronic Health Record experience (especially Epic Ambulatory) a plus.
- Possess and maintain Basic Life Support (BLS) certification
- Current on tuberculosis screening
- Current on Hepatitis B immunization
- Ability to work with a diverse population in a kind, caring and compassionate manner and communicate effectively with patients from a variety of backgrounds.
- Ability to skillfully lead, empower, and build on patients’ strengths in an effort to navigate patient self-management and healthy behavior changes.
- Ability to demonstrate commitment to the provision of care coordination services for the underserved.
- Excellent communication, organizational skills are required.
- Excellent computer skills required, especially familiarity with electronic health record systems (esp. Epic Ambulatory) and Microsoft Office (Word, Excel, PowerPoint, Publisher) a plus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
This position is a 40 hour a week full-time position. The majority of the tasks are completed on a computer and will require extended periods of sitting. While performing the duties of this job, the employee generally works within the interior of a healthcare clinic/office environment. The general work environment is clean with a moderate temperature and noise level. Employee will be required to use a computer and other office equipment and participate in communication through typing, reading, writing and telephones, etc. The employee may be in contact with patients under all conditions and circumstances (e.g., illness, emotional duress, and hostility). Daily work activities also involve contact with the general public, staff members and government representatives under all conditions and circumstances.
- Finger Dexterity: Using fingers to make small movements such as typing or picking up small objects.
- Talking: Frequently conveying detailed or important instructions or ideas accurately, clearly, or quickly.
- Hearing: Able to hear average or normal conversations and receive ordinary information.
- Repetitive Motions: Frequently and regularly using the wrists, hands, and fingers.
- Visual: Average, ordinary, visual acuity necessary to prepare or inspect documents or other materials.
- Physical: Sedentary work; sitting most of the time. May have to lift folders, files, papers, audio/video equipment, and other such items weighing up to approximately 25 lbs.
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