Supplemental Services

Patient-Centered Medical Home (PCMH) Transformation and Support – Lead APCA Staff: Sharayah Foster

PCMH  Walk-Throughs for NCQA and The Joint Commission (TJC)

Weekly Office Hours every Thursday at 1:00 pm – Free

Weekly Individual Coaching – Free to Organizational Members; Six months coaching (24 sessions) for $3,400 for Non-Members and $2400 for Associate Members.

PCMH Bundled Technical Assistance and Support

PCMH Readiness Assessment conducted virtually to determine organizational readiness for recognition or certification and development of an Action Plan & Coaching. Two-hour Virtual Review of Supporting Evidence.   

Organizational Members—$2,500 plus travel, lodging and per diem for two people for up to 2 nights.

Non-Members—$5,000 plus travel, lodging and per diem for two people for up to 2 nights.

Associate Members—$3,750 plus travel, lodging and per diem for two people for up to 2 nights.

PCMH Anonymous

Weekly meetings every Thursday afternoon at 1:00 p.m. to answer your PCMH questions as you work on practice transformation.  Please contact Sharayah Foster at to receive a calendar invite.  Free


Operational Excellence Technical Assistance and Support —Lead APCA Staff:  Suzanne Niemi


Supporting Health Centers during their HRSA Operational Site Visit

Exit Conference Attendance 

Telephonic attendance at the HRSA OSV Exit Conference by one or more APCA staff members to take notes on HRSA Reviewer comments and Met/Not Met requirements.  Notes will be sent to the Health Center within one business day. Available at no cost unless APCA staff are requested to attend onsite in which case the organization pays for travel, lodging and per diem for each staff person.

Assistance during the OSV

Technical Assistance and support during the OSV.  Available at no cost for phone and email communications. If on-site attendance is requested for the duration of your OSV, or for select days / times during the OSV the organization will pay for travel, lodging and per diem for each staff person. 

Operational Excellence Assessment
Assessments are conducted on-site to determine opportunities for improvement.  Three APCA staff members who are highly experienced and skilled in governance, financial and clinical areas are available to help you assess your organization, identify opportunities for improvement and develop a plan for success.

Fees: A flat fee of $6,500 for Organizational Members; $12,000 for Non-Members; and $9,000 for Associate Members.

Quality Improvement (QI) Coaching

Quality Improvement Assessments and Site Visits—Lead APCA Staff:  Tara Ferguson-Gould

APCA provides QI Coaching helping organizations identify opportunities for improvement. The site visits include APCA facilitating an assessment of the CHC, as well as walking Health Center staff through the process of Quality Improvement. An Action Plan is developed capturing next steps and is provided to the Health Center following the assessment. APCA staff also coach Health Center employees on the use of various organizational assessment tools including time studies, the Model for Improvement, Plan-Do-Study-Acts (PDSAs), process mapping, and more to improve QI staff capacity within the CHC.


Organizational Members—$125 per hour per staff member

Non-Members—$250 per hour per staff member

Associate Members—$200 per hour per staff member

The organization will also pay for travel, lodging, and per diem for APCA staff during the site visit

Fiscal Services

Fee Schedule Analysis—Lead APCA Staff:  Suzanne Niemi

Using the Optum Fee Analyzer APCA provides two services for the price of one:

The Fee Lookup service will provide information by individual CPT® code. Includes charge amounts by percentile for your zip code, Medicare rates, RVU values and your payer-specific contracted reimbursement rates.

The Fee Schedule Analysis service will provide an analysis of your entire fee schedule (charge master) providing the information listed above in an excel spreadsheet format that you can use to update your charges.

Note: APCA provides the information for you to use at your discretion and is not responsible for setting of charge amounts at your organization.


Organizational Members—$495


Associate Members– $750


The APCA compiles resources to assist Alaska’s CHCs with success in numerous areas.  Please visit the pages in the drop-down menu to view the resources we currently have available online.

For more information on supplemental services, please contact: Patty Linduska, Senior Director of Training and Technical Assistance at

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