Entry Level Medical Office Support

The Entry Level Medical Office Support position plays a crucial role in facilitating the
seamless operation of the health center, ensuring exceptional patient experiences from
the moment they enter the facility. This blended role involves a combination of front
desk responsibilities, patient interaction, and medical assistant duties, contributing to
the overall mission of delivering quality healthcare to the Girdwood community.
Duties and responsibilities

Patient Interaction:
• Answers the main phone line, directs calls appropriately, and assists patients with
inquiries.
• Greets and welcomes patients and visitors at the registration desk.
• Performs check-in procedures, updates patient information, and notifies clinical staff of
patient arrivals.

Appointment Management:
• Schedules appointments and ensures accurate posting of encounter data.
• Processes payments, co-pays, and issues receipts using the clinic's billing system.
• Performs patient check-out procedures, including scheduling follow-up appointments.

Administrative Tasks:
• Conducts new patient registration, data entry of demographics, and verification of
insurance plans.
• Refers patients for eligibility screenings and consults on high account balances.
• Prepares for the next day by printing appointment lists, confirming appointments, and
updating patient records.
• Provides excellent customer service through various communication channels.

Workstation Maintenance:
• Maintains a clean and orderly work environment by performing daily cleaning of general
areas.
• Ensures compliance with standards, procedures, and legal regulations.
• Safeguards patient confidentiality and follows HIPAA guidelines.

Training and Development:
• Receives clinic-specific training to enhance job performance.
• Demonstrates knowledge of PPE and complies with HIPAA regulations.

Medical Assistant:
• Assists medical providers, clinic staff, and clients under the direction of qualified
healthcare professionals.
• Conducts patient intake, recording weight, height, and vital signs.
• Prepares treatment rooms, ensuring cleanliness and adequate stock of supplies.
• Cleans and sterilizes instruments following established protocols.

Clinical Support:
• Operates x-ray equipment (on-the-job training provided) and electrocardiograph (EKG)
for routine diagnostic testing.
• Administers injections, draws blood, and performs routine laboratory tests.
• Participates in medical emergencies and provides support as needed.

Inventory Management:
• Maintains inventory levels and orders supplies as required.
• Manages databases on Excel and Athena to ensure accurate record-keeping.

Continuous Improvement:
• Actively seeks opportunities for professional growth and skill development.
• Adapts to changes in job responsibilities to meet the evolving needs of the health center.

Qualifications
• High school graduate or equivalent; preferred completion of an accredited medical assistant
program.
• Current BLS/CPR certification. Experience in phlebotomy preferred.
• Strong communication skills for effective teamwork.
• Eager to learn and contribute to a patient-centered team.
• Excellent organizational abilities for multitasking.
• Computer-savvy with electronic healthcare records experience.
• Familiarity with medical terminology and equipment.
• Positive interactions with patients, visitors, and staff.
• Upholds absolute confidentiality in all clinic matters.
• Independent worker with good judgment and task completion skills.
• Adaptable to oral and written instructions.
• Comfortable with delegated duties, ensuring seamless workflow.

How to apply:
Send a resume’ to
Clare Jackson, COO
info@ghcak.org

or mail to:
Girdwood Health Clinic
Attn: Clare Jackson
Job Applicant
PO Box 1130
Girdwood, AK 99587